Volunteering hands & hearts
You see them everywhere at Kalispell Regional Healthcare – the women in pink vests and the men in blue jackets. They’re helping visitors find their way, running specimens to the lab, delivering hospital departments’ mail.
Hospital visitors will see the Kalispell Regional Medical Center Volunteers in the course of a visit, but do you really know what they contribute to your experience every day?
For starters, they donated more than 33,000 hours to Kalispell Regional Healthcare in 2014. Some have been patients themselves, some want to repay their gratitude for compassionate care offered their loved ones, some want to pass along the blessings they received in life – all doing it simply out of the goodness of their hearts.
KRMC Volunteer Co-Directors Jan Leland and Sheri Miletich (pictured here, with Jan on the left and Sheri on the right) shared a few of the ways these generous folks serve:
Coverage – Volunteer services run 8 a.m. to noon, and noon to 4 p.m. Monday through Friday, with the main lobby’s information desk staffed through 10 p.m. weekdays. On Saturdays and Sundays, visitors will find volunteers at the information desk from 9 a.m. to 6 p.m. The gift shop, Simply Yours, also is open from noon to 4 p.m. Saturdays. More than 100 volunteers a week staff these shifts.
Messengers – They put in five miles in a four-hour shift, delivering interdepartmental correspondence to all departments, doctors and the mailroom.
Information Desk – This is where visitors entering through the main lobby get a pleasant welcome, answers to their questions, or directions to the areas of the hospital they need to visit.
Greeter – This volunteer in the main lobby is the first person most visitors see as they enter the hospital and meet with a friendly smile. The main lobby volunteer also escorts visitors to various locations.
Patient Admitting – This greeter welcomes visitors to the Patient Admitting desk, and escorts others to the emergency room, KRMC surgical tower, The Surgery Center at HealthCenter, cath lab, radiology, and main lab. This volunteer also serves as a runner for whatever Patient Admitting staff may need.
The HealthCenter Information Desk – Here, too, visitors get a warm welcome and an escort to The Imaging Center, Inpatient Rehab, patient rooms and the surgery area.
Surgical Tower Waiting Room – This volunteer focuses on family and friends of patients in surgery, communicating with the medical staff, updating the family during surgery and recovery, visiting them in the family room and making them available to consult with the surgeons.
Second Floor Waiting Area – The volunteer here is the liaison between the Intensive Care Unit and the family.
Simply Yours – The gift shop is open to visitors, staff and the community. All proceeds go for purchasing hospital equipment, with $200,000 pledged toward the new Emergency Services Center campaign.
Infusion Services – Patient comfort by offering a warm blanket, ordering a meal, or giving a caring touch and a smile are the top priorities for these volunteers. They also act as runners to the hospital lab and pharmacy for the infusion nurses.
Patient Charting – One volunteer puts together all patient charts for admission, the ER and patient floors.
Miscellaneous Departments – Many others make use of KRMC Volunteer Services, including Education, Medical Library, Community Relations, KRH Foundation, KRMC Cafeteria, Diabetes Care & Prevention, Human Resources, The Summit and Printing Services.
Jan and Sheri pointed out that this is just a portion of what volunteers do for KRH, all free of charge and delivered with a smile. They strengthen the hospital and make it possible to offer so much more to those we serve. Without them, our staff couldn’t offer the level of service you have come to expect.
So the next time you see a volunteer offering time and talents, please take the time to thank them!
©2015 Kalispell Regional Healthcare • Kalispell Regional Medical Center • 310 Sunnyview Lane • Kalispell, MT 59901 • (406) 752-5111